LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth.

Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator® (DNO™) Cloud, is licensed to telecommunications services providers and supports millions of customers globally.

LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app.

Job Description and Responsibilities:

• Solving the technical problems of clients and providing guidance on product usage.

• Providing technical support to clients and resolve issues they encounter during product use.

• Collecting clients technical problems, compiling and updating relevant documents to improve support efficiency.

• Working with the product team to stay informed about the latest features and updates, and promptly communicate them to the support team;

• Conducting regular training to enhance the response capabilities of customer service representatives, and introduce new templates or tools to improve response time and efficiency.

• Cooperate with the team to complete other tasks.

Job Request:

• College degree or above, major in computer, network engineering or related fields is preferred;

• Good English reading and writing skills, capable of communicating in English;

• Familiar with software operating systems and software backend knowledge. Also have the ability to identify problems;

• Have experience in cloud services and technical support, and be familiar with databases;

• Strong sense of responsibility and problem-solving ability, and able to proactively provide services to customers;

• Familiarity with customer service SLAs and metrics is crucial (such as invoice aging, MTTR, first response time);

Experience with Jira and Zendesk platforms is preferred.

Benefits we have for you:
- Competitive salary package
- Paid lunch (In the office)
- Private healthcare
- Yearly bonus
- Training and workshops
- Truly flexible working hours
- Top-of-the-class engineers to learn from and work with

About us:
At LotusFlare, we attract and keep amazing people by offering two key things:
- Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.
- Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.

From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator™ Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.

With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.

Website: www.lotusflare.com
LinkedIn: https://www.linkedin.com/company/lotusflare
Instagram: https://www.instagram.com/lifeatlotusflare/
Twitter: https://twitter.com/lotus_flare